Delivery & Returns

We appreciate just how precious your jewellery and watch purchase is and we take every precaution to ensure that it arrives to you in the perfect condition that it left our boutique in.

Delivery & Returns

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Delivery & Returns

This section is designed to lay out our delivery and returns policies, and applies only to online orders. We use Royal Mail tracked services, which require a signature upon delivery. Click on the tabs above to learn more about our various delivery options and our online refund policy.

 Delivery & Returns 

Items over £75

We offer FREE Next Day UK Delivery on orders of £75 or more.

To ensure you qualify for free next day UK delivery, the total amount of the product(s) purchased after any discount coupon is applied must be over £75. Your Recorded Delivery orders must be signed for.

Orders placed Monday to Thursday should arrive in 1–3 working days. Orders placed on Friday or at the weekend should arrive within 2-4 working days.

Delivery: 9am-5pm.

 Delivery & Returns 

Items under £100

Recorded Delivery - £4.00

If your order is under £75 we will add a small delivery charge of £4.00. You may have your order delivered to any address in the UK by Recorded Delivery. To ensure that your product arrives safely and to track your order at all stages your Recorded Delivery orders must be signed for.

Orders placed Monday to Thursday should arrive in 1–3 working days. Orders placed on Friday or at the weekend should arrive within 2-4 working days.

Delivery: 9am - 5pm.

 Delivery & Returns 

Next Day Delivery

You can have your order delivered by Next Day Delivery to any address in the UK. Your order will be delivered by Royal Mail and will need to be signed for.

Next day delivery is offered FREE of charge for any order over £250,or costs £5.95 for orders under £250. 

Orders placed before 7pm Monday to Thursday will arrive the next day.
Orders placed after 7pm Monday to Thursday arrive within 2 working days.
Order placed before 7pm on a Friday will arrive on the Monday

Orders placed after 7pm on Friday or anytime at the weekend will arrive on the following Tuesday.

 Delivery & Returns 

International Shipping

£25 for all online orders – Royal Mail International Tracked & Signed.
We offer free delivery on all international shipping for orders over £350.

Once your order has been confirmed, you can expect delivery within 5-10 working days.

We are only able to deliver to countries where Royal Mail coverage exists. There are certain items that we are unable to send to a select few listed countries.

For Worldwide orders we only deliver to the registered billing address.

 Delivery & Returns 

Online Returns Policy

We hope that you are delighted with your Bradley’s online purchase, however if you are not fully satisfied with your item(s) please call us on our customer service line and one of our team will be happy to assist you find the perfect alternative! Or you may prefer to use our online chat service. We are here to help and want to make the process as easy as possible for you.

If you still can’t find anything we will be happy to issue you with a full refund This does not include;

· Original delivery charges
· Gift wrapping charges
· Earrings, due to hygiene reasons
· Made to order / Personalised items
· Bradley’s E-vouchers

We recommend that you inspect your item thoroughly before removing tags and disposing of the original packaging. Make sure that the product is returned unworn, in the original packaging with the dispatch invoice

You have 14 days to let us know if you are returning your purchase, and have a further 14 days from informing us to return the goods to the address below.

Once we receive the item please allow 10 days for the return to be processed. The refund will be made to the original card that was used to place the order.

All Returns to the following address:

Bradley’s the Jewellers Web
12 Westborough
Scarborough
North Yorkshire
YO11 1UH

Unfortunately we are unable to issue refunds on items that have been made to order, or items which have been customised in any way; this includes re-sizing and engraving. In the interest of hygiene, we are unable to accept returns on earrings. Items that have been specially ordered are also unable to be refunded.
This refund policy applies to online orders only. This does not affect your statutory rights in any way.

How to return your item(s)
We recommend that you send your item fully insured by Royal Mail. Make sure the unworn item has the all the original packaging and tags along with a copy of the original invoice receipt. Send back to the following address:

Bradley’s the Jewellers Web

12 Westborough
Scarborough
North Yorkshire
YO11 1UH

 Delivery & Returns 

FAQ’s

What about goods we have purchased instore?

The policy on this page only applies to online sales. For instore policies please call 01423 525500.

What about items that are faulty or incorrect orders?

Notify us immediately if you feel your product is faulty or incorrect in any way.

What about Delays and Rescheduling?

From time to time during busy periods such as Christmas, delays may occur. You will be notified as soon as possible if your product delivery is going to be delayed in anyway.

Can I Collect my Item(s) in a Bradley’s boutique?

Certainly, simply request this with our live chat agent and will arrange this for you.

Does my order come with packaging?

As official stockists of every brand listed on our online boutique, you can rest assured that your product will come in the official branded packaging along with all the relevant documents.

Can my order be gift wrapped?

Yes we offer a luxury gift wrapping option at the checkout Simply tick the relevant gift wrap box.

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