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  FAQs  

We want you to feel confident about puchasing that special piece of jewellery or your new watch from Bradleys online boutique and make your online shopping experience with us as pleasurable and informative as possible. To that end we have put together a list of the most frequently asked questions. If you have a further question or require any additional information please feel free to contact our customer service concierge who is always here to help.

Do you have stores that I can visit?

Yes. We have 8 luxury boutiques situated around the heart of Yorkshire that you can visit. For more info see our Yorkshire Boutiques page.

Can I place my order over the phone?

We are unable to accept payments over the phone but we are happy to reserve an item for you and process the payment in one of our Yorkshire boutiques when you collect your item. Our Customer Services concierge is available Monday to Saturday, 9.30am-5.00pm. Sunday, 10am-4pm. Call 01423 525500.

Can I place an order from overseas?

Yes. You can place an order from overseas but we can only deliver to the registered billing address and the item will be charged in UK Sterling.

How can I pay for my purchase?

We accept Visa, Visa Electron, Visa Debit, Mastercard, Mastercard Debit, Amex, Maestro and PayPal. For items valued over £250 you can spread your payments and check out our interest free finance options. See our interest free finance page to find out more.

What method is used to ship my goods?

All UK orders are shipped by Royal Mail's Special Delivery, insured and fully tracked, a signature will be required upon receipt. Go to our Delivery page to find out more about our delivery services, including our international delivery options.

How long does delivery take?

We offer a next day signed and tracked delivery service for all In Stock items. If you place your order before 4pm you can usially expect to receive your purchase before 1pm the following day. Delivery times may be longer at bank holidays and Christmas. See our delivery page to find out more.

Do I need to set up an account to place an order?

No. You do not need to create an account to place an order, we do however recommend that you do as this allows you to check the status of your orders. Creating your Bradleys account also gives you the opputunity to build a wish list, review your order history and receive newsletters about new collections, competitions and any future events.

Can I check the status of my order?

Yes. Make sure you create an account at Bradleys and you can track the progress of your order.

Can I have my item delivered to a Bradleys store?

Yes. We offer a Click and Collect service during checkout which allows you to collect you items from your chosen Bradleys boutique.

Can I try on my item before I purchase it?

Yes. If you would want to get a feel of your item before you making a purchase you can request the item be sent to your nearest Bradleys boutique. Contact us on 01423 525500.

How will my purchase be packaged?

We offer a free luxury gift wrapping service with every new purchase. Branded goods come complete with their specific branded packaging.

Can I return or exchange an item that I have purchased online?

We hope that you are delighted with your online purchase but if not you can simply return your online order for an exchange or a full refund within the 30 days return period.

Do you offer gift cards?

Yes. Bradleys Gift Vouchers make the perfect gift, as a simple and easy way to make Jewellery and Watch purchases in store and online. Contact us on 01423 525500 to find out more.

How can I find out if an item is in stock?

We try to make sure that all items listed on our website are in stock. You can also verify this by selecting your chosen product on our website, you will see a tick sign followed by in stock on all items that are currently in stock From time to time errors can occur and items that are listed as in stock may otherwise have been sold. If this is the case we will notify you as soon as possible.

How can I find my ring size?

Simply go to our ring sizing guide page and download the printable ring sizer. Alternatively you may visit us at one of our Yorkshire boutiques in Harrogate, Scarborough, York or Northallerton and let our experts assist you in finding your perfect size.

How do I remove myself from the Bradleys mailing list?

If you wish to remove youself from our mailing list simply email us your name and full address details and we’ll take care of it.

How do I protect my Jewellery?

We recommend that when removing your jewellery it should be the first thing off and last thing on when getting ready. Please read our jewellery care page to find out more.

Do you offer engraving services?

Yes. We have our own state of the art engraving machine that we use to engrave personalised messages on many of our silver brands. For items that cannot be machine engraved we offer a hand engraving service.

If you decline my application, what is the reason?

In addition to credit scoring, we also take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though we are unable to provide you with a main reason for decline of your application, it is usually based on one, or a combination of the following:
1-Your credit score (please note that every finance company will score you differently)
2-Adverse credit reference agency information
3-You are considered to be overcommitted
4-You are aged under 18
5-Your existing account performance with other lenders

What type of information do credit reference agencies hold about me?

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

How do I obtain a copy of this information?

You should send a cheque for £2.00 made payable to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:
1-Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
2-Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
3-Callcredit Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ
The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it. Company Confidential Page 80 of 99

If my application is not successful, can I re-apply?

Yes. We acknowledge that your circumstances change and just because we have refused a previous application, it does not mean that we'll automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications.

Can I request delivery to an address other than my home?

In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.

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