Returns / Exchange Request

You have 14 days to let us know if you are returning your purchase, and have a further 14 days from informing us to return the goods to the address below.
Once we receive the item please allow 10 days for the return to be processed. The refund will be made to the original card that was used to place the order.
All Returns to the following address:

Bradley’s the Jewellers Web

12 Westborough
Scarborough
North Yorkshire
YO11 1UH

Unfortunately we are unable to issue refunds on items that have been made to order, or items which have been customised in any way; this includes re-sizing and engraving. In the interest of hygiene, we are unable to accept returns on earrings. Items that have been specially ordered are also unable to be refunded.
This refund policy applies to online orders only. This does not affect your statutory rights in any way.

How to return your item(s)

We recommend that you send your item fully insured by Royal Mail. Make sure the unworn item has the all the original packaging and tags along with a copy of the original invoice receipt. Send back to the following address:

Bradley’s the Jewellers Web

12 Westborough
Scarborough
North Yorkshire
YO11 1UH

Please note, returns are subject to inspection and will only be accepted for exchange or refund if the item is returned unworn, undamaged and in new condition.